Powersensor Privacy Policy

Last Updated: 28 September 2023

Your privacy is important to us and we are required to handle your personal information in accordance with the Australian Privacy Principles (the APPs) contained within the Privacy Act 1988 (Cth) (the Act). This Privacy Policy applies to personal information (defined by the Act). It describes how we will collect, use, disclose and store your personal information. The information set out in this policy explains how we comply with Australian privacy requirements.

(a) commitment to compliance with privacy requirements;

(b) allocation of resources to privacy, including our technology systems and services; and

(c) team we dedicate and the training and education we undertake.

1. Background

Our proprietary wireless energy consumption and solar generation cloud-connected monitoring solution (Powersensor) is designed to be easily installed without an electrician. It comprises:

(a) a power (meter/appliance usage and solar generation) sensor and an energy monitoring gateway (the Device);

(b) a free mobile application (downloaded from Apple App Store or Google Play Store) intended for the use by end user of the Device (End Users) for installing the Devices and viewing the data generated from it (Mobile App); and

(c) a cloud-based platform through which we: (i) provide an energy monitoring service (Service), and (ii) is able to view energy use and other data that is accessible to the End User through the application.

We prioritise the privacy of all end-users and visitors. We have adopted this Privacy Policy to ensure that we have standards in place to protect Personal Information. This Privacy Policy describes the types of information that we collect, record, and use to the extent permitted by law, including the Act. 

Our website may contain hyperlinks to third-party websites that are not managed by us, and therefore, are not subject to this Privacy Policy. By using the www.powersensor.com.au website (the Website), the Powersensor Product, the Mobile App, and/or the Services, you hereby consent to this policy and to the collection, use, and disclosure of your personal information as outlined in this Policy.

If you have any questions or require information about our Privacy Policy, do not hesitate to contact us through email at privacy@powersensor.com.au

1.1 Personal Information

 “Personal Information” referred to in this Privacy Policy comprises any information or opinion that identifies you or that will enable your identity to be reasonably ascertained. Personal information can include your name, contact details such as your residential or postal address, email address, date of birth or telephone number, and information about your energy supply, use or generation. The Personal Information that we collect and use in accordance with this Policy primarily relates to the use and improvement of the Powersensor product and system.

2. Collection of Information

We will only collect personal information that you provide us directly, in one of the methods described below in this Section 2, or through one or more of our agents or resellers and you are entirely free to decide whether or not to supply this information. We collect Personal Information in three principal ways:

2.1 The Powersensor Website

When visiting the www.powersensor.com.au, we automatically collect:

(a) information about your visit, including the pages you view, the links you click, and other actions taken in connection with our websites and services;

(b) certain standard information your computer or mobile browser sends to every site you visit, such as your IP address, browser type and language, documents downloaded, access times and referring website addresses; and

(c) information through the use of various technologies, including “cookies”. A cookie is a small data file that a site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer, but not you. Cookies in and of themselves do not personally identify users, although they do identify a user’s browser. Some Powersensor website pages use cookies or other technologies to better serve you when you return to the website.

You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some pages of the website may not work properly.

2.2 Written Communication

There are instances where we may acquire personal information from you through registration and subscription forms or email or other messages sent to us directly from you or through one of our agents or reseller. This may include, but is not limited to, your name, title, company or organisation, address, phone number, and e-mail address. In order to assist you with the use of you rPowersensor, we may request that you take a photo of your installed Powersensor devices. Additionally, these photos may be used in marketing, promotional or educational activities, with the omission of any personally identifiable information.. 

We may also receive Personal Information from sources such as advertising, public records, mailing lists, contractors, staff, recruitment agencies and our business partners and resellers. You will be informed at each instance what information is required and what information is optional.

2.3 The Powersensor Product and Service

Once you connect your Powersensor and launch the Mobile App, we will monitor and collect Personal Information, including your:

(a) name, location, date of birth, family details, and electricity consumption and supply information such as energy provider, energy tariff, meter, supply, and solar system information;

(b) landline and/or mobile telephone, residential, business and postal address and other contact information;

(c) in relation to your consumption and supply of electricity, WiFi SSID, your IP addresses, details of your Powersensor devices, your actions on the Website and/or the Mobile App and other digital information created by an individual’s use of our online systems including, but not limited to, the website/support/user forums;

(d) energy consumption and generation information;

(e) photographic imagessuch as geotagging, relating to the installation of your Powersensor devices; and

(f) if and once you subscribe to the Service for a fee, bank or credit card details used to transact with us and other financial information that allows us to transact with you.

4. Protection of information

Our staff and service providers who handle or obtain personal information are subject to obligations of confidentiality and privacy under the Privacy Act 1988 (Cth), any applicable privacy laws, and this Privacy Policy. 

We secure our physical facilities and employ data security technology. We use SSL encryption to transfer Personal Information and an authentication service for usernames/passwords. Despite this, the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us through the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.

We use various systems and services to safeguard the personal information we store and use, as part of our business systems and processes. Like many companies, these systems and services may be international in operation and include other companies or entities overseas. They may also be provided by other people and organisations assisting us with services, located both in and outside Australia.  When we pass on or share your personal information in this way, we take reasonable steps to ensure it is treated in the same way that we would treat it. We do our best to keep records of personal information up to date and accurate and not to keep personal information that is no longer needed.

We are not in the business of publicly disclosing your personal information without your consent or selling Personal Information. However, we reserve the right to disclose some of your personal information to our affiliates and third-party organisations, who assist us in providing our products and services or hosting/maintaining the solution/website. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We will otherwise only release your personal information to third parties if such disclosure is required by law, including if pursuant to judicial or other government subpoenas, warrants, or orders or is necessary to protect our safety, rights, or property or those of our employees.

We take reasonable care to determine that the third parties described above with whom we work and to whom we may provide Personal Information will protect the confidentiality of Personal Information and have systems in place to do so. However, we cannot guarantee that these third parties will in every instance apply the degree of diligence and vigilance in maintaining the confidentiality of Personal Information to the extent that we do. We have appointed a data protection officer to oversee the management of this Privacy Policy, who is assisted by internal and external advisors and can be contacted at privacy@powersensor.com.au.

5. Opt-out

You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines and Restrictions. You may also opt out of the marketing communications that we may send to you by emailing support@powersensor.com.au with the subject line ‘unsubscribe’.

You may opt to not have us collect and/or process their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us.

6. Changes

This Privacy Policy was last updated on 28 September 2023. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page. We reserve the right to amend this Privacy Policy at any time. Visitors to this website are responsible for consulting this page on a regular basis to inform themselves of any amendments that may have been made. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

7. Personal Information Access and Correction

You have a right to access the personal information that we hold, with some exceptions as allowed by law, which you can do by emailing privacy@powersensor.com.au. We reserve the right to charge a reasonable fee for the provision of this information. We recommend that, if there are any errors in your personal information, that you let us know, and we will take reasonable steps to update it. End-Users of the Powersensor device and system can update their Personal Information from within their account or profile at any time to ensure it is accurate and complete.

We may be required to delete or remove Personal Information such as where you request us to do so (in which case we may not be able to provide to you our services) or processing of the Personal Information breaches the Australian Privacy Principles or Australian Privacy Act 1998 (Cth);

pdated 23 May 2024